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How We Work

Diagnose. Design. Deliver.

Every Winston Gray engagement follows the same three phase framework. Built on the back of Lean Six, the DMAIC framework and Agile methodologies.

Always  applied practically, not just academically.

This is how change gets embedded rather than advised on.

Get in touch
See case studies
Diagnose. Design. Deliver.

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How We Work

the framework

At Winston Gray we take a structured and methodical approach to solving your business challenges.

Our process is based on the DMAIC framework, a proven strategy used to identify, analyse, and implement effective improvements.

We work closely with you to understand the root causes of inefficiencies, design tailored solutions, and deliver impactful results that drive long-term growth.

01

Diagnose

Diagnose root cause issues

We come into your business and do the work most leadership teams do not have the bandwidth to do themselves. We map the current state, interview key people, and identify the root causes sitting underneath the symptoms.

Delivered as a Blueprint Report under The Audit.

02

Design

design solution

We translate the diagnosis into a practical future state. Not a theoretical framework - a specific, structured solution built for the business. Designed with your people so it fits the reality of how the organisation actually operates.

Designed alongside your team before anything goes live.

03

Deliver

implement and embed

We take ownership of the execution. Process redesign, change management, team training, documented SOPs. We stay until the change is embedded and the business is running differently - not just advised differently.

Delivered end to end under The Project.

Case studies

See our work

We are work with both service and product based companies through transitions, optimisation, leadership development and strategy.

Check out a few of our case studies.

Settlement Cycle Reduction - Tier 1 Business Banking

Reducing settlement times and eliminating workflow hand-offs across a Tier 1 business banking lending function.
Financial Services
Process Redesign
View project

Loan Verification Hand-Off Elimination - Mid-Sized Lender

Removing a built-in 24-hour processing delay by consolidating compliance checks and redesigning workflow ownership across a mid-sized lending busines
Financial Services
Change Management
View project

Operational Restructure - Multi-Service Trade and Construction Business

Departmentalising a blended operational team across a $40M construction business to eliminate overlap, establish clear ownership, and reduce delivery time fivefold.
Construction and Property
Organisational Design
View project

Margin Recovery and Administration Restructure - Construction Company

Stabilising cashflow, recovering profitability, and restructuring operations for a construction business that had reached the edge of administration.
Construction and Property
Turnaround and Recovery
View project

Governance Reset and Audit Readiness - NDIS Provider

Rebuilding compliance controls, incident management, and governance rhythm for a rapidly growing NDIS provider facing material audit risk.
NDIS and Human Services
Governance and Compliance
View project

Team Stabilisation and Operating Rhythm - People-Led Service Organisation

Establishing operating rhythm, clarifying decision rights, and reducing leadership strain in a regulated, people-led service organisation experiencing team fatigue and escalation overload.
NDIS and Human Services
Operating Rhythm
View project

eCommerce Acceleration and Store Rationalisation - Apparel Retailer

Restructuring a 200-plus staff apparel retailer by closing loss-making stores, resetting the cost base, and accelerating eCommerce revenue by 30% within six months.
Retail and eCommerce
Operating Model Redesign
View project

Forecasting Discipline and Inventory Risk Reduction - Multi-Channel Retail Brand

Introducing a repeatable S&OP-lite planning cadence to reduce stockouts, cut aged inventory, and improve cash conversion across a fast-growing multi-channel retail and eCommerce brand.
Retail and eCommerce
Forecasting and Planning
View project
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